Shipping Policy and Information
Shipping and Delivery:
At Garbrella, we are committed to making our pergola kits as safe and hassle-free as possible. If you choose to install the pergola yourself, we will either deliver with our own truck and trailer or choose a reliable LTL company. We negotiate with several LTL shipping companies to ensure the best rates and service for our long-distance deliveries. We pass our wholesale rates directly to you with no additional markup.
Your pergola kit will arrive banded on a pallet and also wrapped with a white shrink wrap to keep the material scratch free and clean. Upon arrival, we recommend having at least two adults open and remove the materials to the desired location. The driver is not responsible to unload and dispose of the crate and shrink wrap.
We encourage you to carefully inspect the package and all materials for shipping damage. To receive a refund or free replacement for damaged material; Mark the number of damaged materials and have the signature of the customer and truck driver on the bill of lading. Pictures are also necessary and make this process easier. It is not complicated, but just remember the 3 main points that I mentioned; mark the number of damaged materials, customer and truck driver sign bill of lading, and take pictures.
Order Processing Time:
Our current lead time is 6 to 8 weeks. You also have the option to pick up the item, which will shorten the lead time. If you elect to pick your pergola up, you must specify that at the time of purchase. There will be no delivery charge if you choose to pick your purchase up at our location.
The prices listed on our website are for pergolas and large shipping items. If you are ordering a small item(s) such as caps or trims, we will only charge the UPS cost after the order is placed. We do not charge the shipping cost listed on our website for small items.Get in Touch